Key Terms

For the purposes of this policy, the following definitions apply:

• Platform: Refers to the current website, including all its features, services, and internal links, through which users interact with WeHouse Pty Ltd and access the various resources and functionalities provided.
• Us, We, Our: Refers to WeHouse Pty Ltd, the platform and its affiliated entities responsible for managing and providing services outlined in this policy.
• Personally Identifiable Information (PII): Any information that can be used to identify an individual, including but not limited to name, email address, phone number, certain tenancy details, etc.
• Resources: Anything within our system that can be created by a user (for example, tenancy, reviews, documents, photos, etc).
• Users: An account created by an individual or organisation on our platform that provides access to specific features and services that may have access to personally identifiable information (PII) under certain conditions. This includes tenants, real estate agents, and landlords.
• User-Generated: Any content or resources created by users of our platform.
• Consent: An affirmative agreement by a user to the processing of their personally identifiable information (PII), which may be revoked at any time.
• Usage Data: Information collected automatically, either generated by the use of the platform or from the platform infrastructure itself (for example, the duration of a page visit).
• Third Parties: Individuals or organisations not affiliated with our platform that may have access to personally identifiable information (PII) under certain conditions.

Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personally identifiable information
• Payment information
• Usage data

How We Use Your Information

The information we collect is used in the following ways:

• To provide and maintain our platform
• To process payments
• To communicate with users about services, updates, and support
• To improve the functionality and user experience of our platform
• To comply with legal obligations

Sharing Your Information

We do not sell or exchange your data, documents, or personally identifiable information (PII). However, certain data may be shared with other user accounts and third parties as part of the services provided by our platform, including our paid subscription model.

Users

We take measures to ensure that most of your PII is not visible to other users (tenants, real estate agents, and landlords). However, we may display the following information:

• First name
• Initial of last name
• Username
• Business name
• Tenancy and property-related data
• Reviews and ratings

Third Parties

We strive to minimize the use of third-party services to limit the distribution of data. However, data may be shared with third parties in the following circumstances:

• Service providers who assist with our platform's operations (payment processors, address search, file storage)
• Legal authorities if required to comply with laws or in response to legal requests
• Business partners in case of mergers, acquisitions, or asset sales

Data Security

The security of your data is of utmost importance to us. We employ industry-standard security measures to safeguard your personally identifiable information (PII) against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, it is important to understand that no method of data transmission over the internet or method of electronic storage is entirely secure.

We employ several methods to maintain a high level of security within our platform, including:

• Keeping our system up to date on security patches
• Data encryption
• Using trusted third-party services
• Resource access and authentication policies
• Regular security audits

Your Rights

These rights apply solely to data and resources created from your own personal account and do not extend to business accounts. Your rights include:

• The ability to access, correct, or delete your personally identifiable information (PII). This can be managed through your subscription, generating a user report, or by contacting our support team.
• The right to withdraw consent for the use of your data at any time, which must be done by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to facilitate platform functionality, monitor usage, and enhance your overall experience. These technologies may collect information about your browsing habits and preferences. You may disable cookies through your browser settings; however, doing so may affect the functionality of our platform.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at our discretion from time to time. Any significant updates will be communicated through an updated version of the policy and emailed to all users.

Data Retention

We retain your personally identifiable information (PII) for as long as necessary to fulfill the purposes outlined in this Privacy Policy or our Terms and Conditions, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Breach Notification

In the event of a data breach, we will promptly notify affected users in accordance with applicable laws. The actions may include:

• Immediate investigation of the breach
• Identification of affected users and data
• Securely containing the breach to prevent further unauthorized access
• Providing users with recommended steps for protecting their information
• Implementing security patches or updates to prevent future breaches
• Offering guidance on further protective actions for users
• Ongoing monitoring and follow-up communications to ensure full resolution

Third-Party Links

Our platform may contain links to external websites or services that are not operated by us. Please note that we are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

User-Generated Content

Any content you generate or share on our platform, including reviews, comments, and other submissions, may be viewed by other users or the public. By submitting user-generated content, you agree that this content may be publicly accessible.

Revision History

This Privacy Policy was last updated on 25/10/2024. We encourage users to periodically review this policy for any updates or changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us through support.

Disclaimer

The information provided in this Privacy Policy is subject to change. We reserve the right to correct any errors or update the Privacy Policy at any time without prior notice.